MINI of Madison
310 W Beltline Highway, Madison WI 53713 • Phone: (608) 729-6464 • Service: (608) 729-6464
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.6
  •   5.0
      –   Paula H., Cambridge, WI Feb 7, 2012
  •   5.0
      –   MINI Owner, Mequon, WI Jan 30, 2012
  •   4.5
      –   Lori L., Middleton, WI Jan 16, 2012
  •   5.0
      –   Jillian P., Janesville, WI Jan 16, 2012
  •   3.0
    "There was no description of available features. Yes, I did have a general idea that I wanted a fairly low feature version, but it would have been nice to get the run down. Also, there was no description of the 36k free maintenance or how the computer informs you when it's time for service."   –   Raymond F., Madison, WI Jan 9, 2012
  •   4.5
      –   James A., Madison, WI Jan 7, 2012
  •   5.0
      –   Meghan V., Verona, WI Jan 7, 2012
  •   5.0
    "This was the most pleasant car experience I have ever had. I honestly don't think it could have been better. I love my new car more that I thought was possible and Alicia our adviser was wonderful."   –   Tisha T., Sauk City, WI Jan 3, 2012
  •   4.5
      –   Marvin S., Fremont, WI Jan 2, 2012
  •   5.0
      –   MINI Owner, La Valle, WI Jan 1, 2012
  •   5.0
      –   Molly S., Fitchburg, WI Dec 30, 2011
  •   3.5
      –   Christopher S., Madison, WI Nov 21, 2011
Service Rating 4.8
  •   5.0
    "As always, a pleasure to work with all of you. Came in to schedule service and ended up having it done right away."   –   Susan P., Janesville, WI Feb 16, 2012
  •   5.0
    "Mini of Madison is an awesome dealership. I've always had excellent service. The staff is helpful and friendly. They definitely make me feel comfortable. Service is prompt & having a loaner car for the afternoon was perfect! Thanks!!"   –   Tonya P., Sun Prairie, WI Feb 15, 2012
  •   3.5
      –   MINI Owner, Madison, WI Feb 13, 2012
  •   4.5
    "The term "Truly Exceptional" is unclear. Does it mean that each item in the survey was essentially a one-of-a-kind, perfect experience that a customer would never expect to be so overwhelmingly good? The term "Outstanding" to me means that every item was completed and it was completed/conducted well. I had a very good, very positive experience at Mini of Madison."   –   David B., Middleton, WI Feb 10, 2012
  •   5.0
      –   Bryan R., Sun Prairie, WI Feb 9, 2012
  •   4.5
    "I loved the loaner that I had to use. Very hard to give back"   –   MINI Owner, Mc Farland, WI Feb 9, 2012
  •   5.0
      –   MINI Owner, Waunakee, WI Feb 8, 2012
  •   5.0
    "Phil is down to earth and ready to help. He deserves a raise. He is easy to work with and makes service a joy!"   –   Harold H., Belleville, WI Feb 7, 2012
  •   5.0
    "everyone at your dealership is always so helpful"   –   MINI Owner, Watertown, WI Feb 6, 2012
  •   5.0
      –   MINI Owner, Madison, WI Feb 6, 2012
  •   5.0
    "MINI went above and beyond to drive a tow hitch to my apartment when it was discovered that there was no tow hitch in my MINI. (This was disconcerting, as I purchased my MINI new and had never had my car towed previously.) MINI also was more than patient in dealing with the fact that the tires we ordered were the wrong size and provided me with a loaner until the next day when the correct tires arrived. MINI also noticed that my thermostat was leaking and that was repaired. Unfortunately, the rear defroster was not working upon pick up (even though it was working when I dropped it off), and additional repair has been scheduled."   –   Tricia B., Madison, WI Feb 3, 2012
  •   5.0
      –   Linda S., Janesville, WI Feb 2, 2012
  •   5.0
      –   Max G., Madison, WI Jan 31, 2012
  •   5.0
      –   MINI Owner, Cross Plains, WI Jan 30, 2012
  •   5.0
      –   MINI Owner, Madison, WI Jan 29, 2012
  •   4.5
      –   ., , Jan 27, 2012
  •   5.0
    "Great service. I walked in with a low tire - they helped me immediately - found a screw in the tire - fixed it, washed the car and topped up my fluids. I don't live in Madison - was just passing through - really appreciated the service."   –   Kelly F., Oak Park, IL Jan 27, 2012
  •   5.0
    "Service staff fit me in when I showed up without an appointment for a check engine light on the morning I was leaving town"   –   MINI Owner, Madison, WI Jan 26, 2012
  •   5.0
      –   Phillip B., Madison, WI Jan 25, 2012
  •   5.0
      –   Dean A., Cottage Grove, WI Jan 22, 2012
  •   5.0
    "Car has had no service issues in its first year. I went in for my free one-year oil change/checkup. Service dept. was ready to go when I arrived and did the work quickly. Everyone was friendly and polite, and responded helpfully to a few questions that I had. Excellent job."   –   Gilbert H., Madison, WI Jan 20, 2012
  •   5.0
    "The service was prompt and very thorough. It was also very much appreciated that I could leave my car overnight and not have to worry about parking in downtown Madison."   –   Dwight S., Iowa City, IA Jan 19, 2012
  •   5.0
      –   Laura K., Madison, WI Jan 15, 2012
  •   5.0
      –   Camron S., Madison, WI Jan 14, 2012
  •   5.0
      –   Susan S., Madison, WI Jan 13, 2012
  •   5.0
    "My Service experience at Mini of Madison is always truly EXCEPTIONAL !!!"   –   Jeffrey J., Madison, WI Jan 11, 2012
  •   5.0
      –   MINI Owner, Madison, WI Jan 8, 2012
  •   5.0
      –   Amy B., Mc Farland, WI Jan 6, 2012
  •   5.0
      –   Jennifer P., Monona, WI Jan 6, 2012
  •   5.0
      –   Lorie A., Deerfield, WI Dec 31, 2011
  •   5.0
      –   Duncan C., Verona, WI Dec 31, 2011
  •   5.0
      –   Yvonne C., Middleton, WI Dec 30, 2011
  •   5.0
      –   Patrick H., Spring Green, WI Dec 30, 2011
  •   5.0
    "I live 220 miles north of Madison and your Service Dept. was great about getting me in on Dec. 23rd. All of your staff was very polite and accomodating. When it's time to buy my next Mini, I'll definitely look in Madison."   –   MINI Owner, Eagle River, WI Dec 27, 2011
  •   5.0
      –   Joy L., Verona, WI Dec 26, 2011
  •   5.0
    "See the message at the bottom."   –   Jon M., Janesville, WI Dec 22, 2011
  •   5.0
      –   Carl W., Oregon, WI Dec 21, 2011
  •   5.0
      –   MINI Owner, Wausau, WI Dec 17, 2011
  •   5.0
      –   Don P., Poplar Grove, IL Dec 16, 2011
  •   5.0
      –   Andrew I., La Crosse, WI Dec 15, 2011
  •   4.5
      –   MINI Owner, Madison, WI Dec 15, 2011
  •   5.0
      –   Jill D., Lancaster, WI Dec 14, 2011
  •   4.5
      –   Joyce R., Madison, WI Dec 14, 2011
  •   5.0
      –   MINI Owner, Madison, WI Dec 13, 2011
  •   5.0
    "As always, everyone is wonderful and pleasant. Car was done way before it was supposed to be and with everything working great."   –   Susan P., Janesville, WI Dec 10, 2011
  •   5.0
    "My first visit--after an email reminder to schedule a year-one no-charge servicing--was in the Mini spirit. Friendly, helpful, upbeat. Good people--competent and professional. I like it there."   –   MINI Owner, Madison, WI Dec 10, 2011
  •   4.5
      –   Christopher S., Madison, WI Dec 10, 2011
  •   5.0
    "Service was prompt and caring. The service desk people were great abut informing me of everything going on as new information was available."   –   MINI Owner, Madison, WI Dec 8, 2011
  •   4.0
      –   Roy B., Columbus, WI Dec 6, 2011
  •   5.0
      –   Chris J., Fitchburg, WI Dec 6, 2011
  •   5.0
      –   MINI Owner, Dubuque, IA Dec 3, 2011
  •   5.0
      –   Georgia W., Brimfield, IL Dec 3, 2011
  •   4.5
    "I appreciate the fact that you gave me a Mini to drive while my car was being worked on. The staff is friendly and helpful. All work was completed in one day"   –   MINI Owner, Rock Island, IL Dec 3, 2011
  •   5.0
    "I thought it was so cool that you could take my car key, plug it into your computer and tell me that my left front parking light was out! Awesome tech!"   –   ., , Dec 3, 2011
  •   5.0
      –   Molly F., Janesville, WI Dec 2, 2011
  •   2.5
    "All the issues did not get resolved, nor did I get a reasonable answer as to why they could not be resolved. Additionally, my documentation states that "the owner is satisfied with the resolution", which I am not. The reasons given to me implicate Mini as false advertisers and inflexible. The person that washed my car did not do a good job and my car was returned to me both dirty and with a large scratch down the passenger side door. Lastly, while I love my Mini Countryman, I am seriously considering going back to Honda for my next vehicle based on the lack of support and inconsistent messages I received from Mini. All that being said, my service representative did everything they could to take care of me and was the only positive experience I had with my service visit."   –   James L., Middleton, WI Nov 30, 2011
  •   4.5
      –   MINI Owner, Madison, WI Nov 29, 2011
  •   5.0
      –   April F., Edgerton, WI Nov 29, 2011
  •   3.5
      –   MINI Owner, Edgerton, WI Nov 29, 2011
  •   4.5
      –   Daniel S., Fort Atkinson, WI Nov 29, 2011
  •   5.0
      –   Daleena F., Fitchburg, WI Nov 28, 2011
  •   5.0
    "Great welcome, communication and follow up"   –   Max G., Madison, WI Nov 24, 2011
  •   5.0
    "Great personal service!! Would recommend to all."   –   Randy S., Madison, WI Nov 23, 2011
MINI of Madison 310 W Beltline Highway Madison , WI 53713 Sales: (608) 729-6464